Privacy Policy

Last Updated: August 23, 2026

Martidenta Solutions Ltd. (“Martidenta,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information that we collect, use, disclose, and retain in connection with our website, products, services, business communications, and commercial activities.

This Privacy Policy explains how Martidenta handles personal information when you visit martidenta.ca, submit an inquiry, request product information, communicate with us, or otherwise interact with our business.

Martidenta Solutions Ltd. is based in Vancouver, British Columbia, Canada. Our privacy practices are intended to comply with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Personal Information We May Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Email address

  • Telephone number

  • Clinic, company, or organization name

  • Job title or professional role

  • City, province, or general business location

  • Product or service interests

  • Information provided through website inquiry or contact forms

  • Information contained in emails, telephone communications, or other correspondence

  • Information related to requests for product information, demonstrations, quotations, technical support, partnerships, or business opportunities

We do not intend to collect unnecessary personal information and aim to limit collection to information reasonably required for legitimate business purposes.

Our website may also automatically collect limited technical information, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages visited

  • General website usage and interaction data

  • Cookie or analytics information, where enabled

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you contact us

  • When you complete a form on our website

  • When you request product information, support, or a demonstration

  • When you communicate with us by email, telephone, or social media

  • During business, supplier, manufacturer, distributor, or partnership communications

  • Through website technologies such as cookies or analytics tools

  • From publicly available business or professional sources where permitted by law

3. Why We Use Personal Information

We may use personal information for purposes including:

  • Responding to inquiries

  • Providing information about our products and services

  • Processing requests for demonstrations or technical information

  • Preparing quotations or commercial proposals

  • Providing customer service and technical support

  • Communicating with dental professionals, clinics, suppliers, manufacturers, and business partners

  • Managing business relationships

  • Improving our website, products, services, and customer experience

  • Maintaining appropriate business and administrative records

  • Preventing fraud, misuse, or security incidents

  • Meeting legal, regulatory, tax, accounting, or compliance requirements

  • Sending promotional or marketing communications where permitted by law and where appropriate consent has been obtained

We will not use personal information for a materially different purpose without obtaining additional consent where required.

4. Consent

Where required, Martidenta obtains consent before collecting, using, or disclosing personal information.

Consent may be express or implied depending on the circumstances, the sensitivity of the information, and the reasonable expectations of the individual.

For example, when you voluntarily submit a contact form requesting product information, we may reasonably use the information you provide to respond to that request.

You may withdraw consent at any time, subject to legal, regulatory, or contractual restrictions and reasonable notice.

Canadian privacy guidance emphasizes that consent should be meaningful and that individuals should understand what information is collected, why it is collected, and with whom it may be shared.

5. Marketing Communications

Martidenta may send commercial or promotional electronic communications only where permitted by applicable law.

Where required, we will obtain consent before sending marketing messages and will provide a clear method to unsubscribe.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

We may still send non-promotional communications that are necessary for an existing business relationship, product inquiry, customer service matter, or transaction.

6. Disclosure of Personal Information

Martidenta does not sell or rent personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

  • Website hosting and technology providers

  • Email and communication service providers

  • Cloud storage or business software providers

  • Professional advisors such as accountants, lawyers, or consultants

  • Manufacturers, suppliers, or business partners where necessary to respond to a product request or fulfill a legitimate business purpose

  • Regulatory, governmental, or law-enforcement authorities where required or permitted by law

Where third-party service providers process personal information on our behalf, we expect them to handle the information appropriately and use it only for authorized purposes.

Organizations remain responsible for personal information transferred to third parties for processing and should use appropriate contractual or other safeguards.

7. International and Cross-Border Processing

Some service providers, technology platforms, manufacturers, suppliers, or business partners used by Martidenta may operate outside British Columbia or outside Canada.

As a result, personal information may in certain circumstances be processed, stored, or accessed in another province, country, or jurisdiction.

When personal information is processed outside Canada, it may be subject to the laws of that jurisdiction.

Martidenta takes reasonable steps to ensure that personal information handled by third parties receives an appropriate level of protection.

8. Retention of Personal Information

Martidenta retains personal information only for as long as reasonably necessary to:

  • Fulfill the purpose for which it was collected

  • Maintain appropriate business records

  • Meet legal, regulatory, tax, accounting, or contractual requirements

  • Resolve disputes

  • Protect our legitimate business interests

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it.

Canadian privacy principles require organizations to limit retention to the period necessary for the identified purposes.

9. Security Safeguards

Martidenta uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

  • Unauthorized access

  • Loss

  • Theft

  • Misuse

  • Unauthorized disclosure

  • Unauthorized alteration

  • Destruction

Safeguards may include password protection, access controls, secure communication systems, reputable technology providers, software updates, and limits on access to personal information.

No internet transmission, email communication, or electronic storage system can be guaranteed to be completely secure. However, Martidenta takes reasonable precautions appropriate to the sensitivity of the information.

Canadian privacy guidance requires safeguards appropriate to the sensitivity of the personal information.

10. Cookies and Analytics

Our website may use cookies or similar technologies to:

  • Support website functionality

  • Remember user preferences

  • Improve website performance

  • Understand how visitors use our website

  • Measure website traffic

  • Support analytics or marketing functionality

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of parts of the website.

If Martidenta introduces additional analytics, advertising, or tracking technologies in the future, this Privacy Policy may be updated accordingly.

11. Third-Party Websites and Social Media

Our website may contain links to third-party websites, manufacturers, suppliers, social media platforms, or other external services.

These may include platforms such as Instagram, Facebook, LinkedIn, or manufacturer websites.

Martidenta is not responsible for the privacy practices, security practices, or content of third-party websites or services.

We encourage you to review the privacy policies of those third parties before providing personal information.

12. Access and Correction

You may request access to personal information that Martidenta holds about you, subject to applicable legal exceptions.

You may also request that inaccurate or incomplete personal information be corrected.

To make an access or correction request, contact our Privacy Officer using the contact information below.

We may need to verify your identity before responding to a request.

Applicable Canadian privacy principles provide individuals with rights to request access to their information and challenge its accuracy.

13. Withdrawal of Consent and Deletion Requests

Where permitted by law, you may request that Martidenta:

  • Stop using your personal information for certain purposes

  • Withdraw your consent

  • Stop sending marketing communications

  • Correct your information

  • Delete information that is no longer required

Certain information may need to be retained where required by law, regulation, contractual obligations, accounting requirements, or legitimate business purposes.

14. Privacy Officer

Martidenta has designated a Privacy Officer responsible for overseeing our privacy practices and responding to privacy inquiries and concerns.

Privacy Officer
Martidenta Solutions Ltd.
Vancouver, British Columbia, Canada
Email: info@martidenta.ca
Website: martidenta.ca

Canadian privacy guidance recommends that organizations identify a person or title responsible for privacy compliance and make that information readily available.

15. Privacy Questions or Complaints

If you have a question, concern, complaint, or request relating to your personal information or this Privacy Policy, please contact:

Privacy Officer
Martidenta Solutions Ltd.
Email: info@martidenta.ca

We will review privacy concerns in a reasonable and appropriate manner.

16. Changes to This Privacy Policy

Martidenta may update this Privacy Policy from time to time to reflect changes in:

  • Our business activities

  • Website functionality

  • Technology

  • Products or services

  • Legal or regulatory requirements

  • Privacy practices

The most current version will be posted on martidenta.ca with an updated “Last Updated” date.

17. Contact Information

Martidenta Solutions Ltd.
Vancouver, British Columbia, Canada
Email: info@martidenta.ca
Website: martidenta.ca